Welcome back
Manage invoices, request support, and connect with us quickly from one secure portal.
Billing
Review current and recent invoices, including open balances.
Support Tickets
Open, track, and follow up on support requests in one place.
Remote Help
Launch Splashtop SOS for live break/fix assistance.
Need remote help now?
How remote support works: 1) Launch SOS. 2) Get your 9-digit code. 3) Click Request Remote Support. 4) Enter your name, callback number, and code. 5) Submit request. 6) JBIT support contacts you and starts the session.
Security note: Your SOS code is submitted securely through this portal and is not sent by email.
Secure portal
Encrypted sessions
Account-specific data
Quick FAQ
I forgot my password. What do I do?
Use the Forgot Password button on login and follow the reset link sent to your email.
Why can’t I see very old invoices?
The portal shows last-year invoices plus any open balances by default.
How do I request remote support?
Click Launch SOS, then provide the 9-digit code to JBIT support.